Cornish Mutual has been encouraging team members to volunteer in their communities while also focusing on delivering its usual high standard of service to Members. The company, which insures farms and rural business across the South West, has its headquarters in Newham but its teams have been working from home since the start of the lockdown.
“Our ongoing priority has been to look after our Members, colleagues, suppliers and communities,” says Managing Director Peter Beaumont. “That means acting in a responsible way, which is consistent with our mutual values.”
Unlike many businesses, Cornish Mutual has not furloughed any of its employees. The whole team has been available to offer the full range of services that the company’s Members are accustomed to. While they have not been able to undertake their usual face-to-face meetings, field-based teams have been contactable as usual, prioritising Members in vulnerable circumstances.
As well as being there for its Members through the crisis, the company is providing support in local communities.
“We are passionate about supporting the communities in which we work and live and have a long tradition of getting involved with fundraising, charity events and volunteering,” says Peter. “During the pandemic, we are helping in all sorts of ways. Just one example is that we have been donating fruit we usually provide to our teams to hospital staff working at Treliske.”
Many of the Cornish Mutual team are volunteering in their local area by shopping for neighbours and delivering food to vulnerable or elderly members of their communities. For example, Trudy Herniman has organised a milk delivery for her Devon village, working with a local famer and Cornish Mutual Member. Meanwhile, Hana Holden has baked 130 cakes for keyworkers while Jo Hawkins and her daughter Lily have been volunteering with Camborne Food Bank and delivering prescriptions to those having to self-isolate.
“Rural communities are known for being resilient, with neighbours supporting one another through difficult times. We are all doing our bit and it has been wonderful to see the many ways in which our colleagues are helping during these challenging times,” said Peter.