Our Approach to Corporate Social Responsibility


To represent our commitment to our people, our Members, our local communities, and the environment, we have aligned our Corporate Social Responsibility (CSR) with the United Nations Sustainable Development Goals (SDGS), and are continuously working towards achieving a healthier and more sustainable future. 

Here are a few examples of how we are implementing our CSR:

Working with our local community


As a Mutual insurer based in the South West, we have rural communities at the heart of our business. It is therefore especially important for us to understand and appreciate what matters most to our Membership.


  • We have launched a company initiative to support and encourage our teams to volunteer in their local communities.  Our aim is to collectively achieve 1,000 volunteer hours, by the end of 2020.  To see our volunteer efforts, please click here.
  • Many of the 2020 agricultural shows have been cancelled, due to COVID-19.  To maintain our support and commitment to the shows, we have rolled over our attendance to the 2021 event and show dates.   
  • We have allocated £12,000 to support and sponsor agricultural events and charities, including United Response and Force Cancer Charity. 
  • To replace our face-to-face Health and Safety events, for the farming community, we will be hosting online Health and Safety Seminars.
  • We continue to support the Cornwall, Dorset and Somerset Young Farmers’ Club with finances, training, and resources.
  • We have donated a Buddy Bench to Kehelland Village school.  The local community were actively involved in choosing which primary school received the buddy bench, by voting on social media.


  • Over 40% of our people volunteered for local events or organisations.
  • We attended 36 agricultural shows and 32 other agricultural events. 
  • We donated over £6,400 to support many worthy causes.
  • We delivered training in the local community, including Health & Safety workshops for farmers and the agricultural community, and First Aid training to groups of Young Farmers.
  • We offered work experience, exhibited at Cornwall Skills Show for local schools, and exhibited at a careers fair, specifically aimed at young adults with Special Educational Needs.
  • We sponsored 49 agricultural events and supported other rural activities.
  • We were actively involved with supporting the Young Farmers’ Clubs in the south west, through financial support, training and resources.

Staff wellbeing


Cornish Mutual cares about creating a great workplace for our employees. We recognise that we will be able to deliver the best service and advice to our Members if our staff are healthy and happy.

  • We are actively involved in the government’s Healthy Workplace Scheme.  We achieved a silver award in 2019 and now have a dedicated ‘Going for Gold’ team to help us achieve the Gold Standard this year.
  • All of our staff are paid above the Living Wage and over 50% of our staff have flexible working patterns by choice.
  • We are committed to operating an inclusive working environment, which embraces and welcomes diversity.
  • We provide over-40’s with annual health checks and we provide healthy snacks, filtered water and fruit in our offices.
  • We provide training every year on first aid and fire safety and have engaged other experts to provide training on suicide awareness, stress and resilience and mental health first aid. We have 3 mental health first aiders.
  • We encourage our people to be active and have a strong link with the local ROC 5k charity run in Truro and the Cornwall Beach Games each year.



We care about our environment and we are committed to reducing our carbon footprint.

  • Our office computers automatically shut down every night to save electricity.
  • To reduce travel we, where possible, make use of webinars and video conferencing.
  • We are changing our fleet of company vehicles to hybrids so that all of them will be hybrid by 2021 and looking at fully electric vehicles for the future.
  • We have reduced the amount of paperwork that we send out and are moving towards digital communications.
  • We encourage recycling and have mixed recycling bins in the office.  We also collect crisp packets and batteries to send for recycling through a local scheme.
  • We are reducing and aiming to eliminate our use of single-use plastic (cups and crockery in meetings, ponchos at shows).
  • We are working with the University of Exeter’s environmental growth initiatives to develop our outdoor space at our offices.
  • We are liaising with local companies to share ideas and best practice around sustainability.

Looking to 2021

  • We will research and potentially invest in renewable energy for the office. 
  • We will use recycled paper for printing.
  • We will make a significant investment in technology to enable more sustainable business practices for the future.
  • We will engage with our Membership to learn more about their sustainability initiatives and work towards sharing some examples of good practice more widely through blogs and features.