Our Approach to Corporate Social Responsibility


At Cornish Mutual we fully understand the importance of our commitment to Corporate Social Responsibility (CSR). We care about our people, our Members, our local communities and the environment. We are committed to a healthy and sustainable future.

In 2015 the United Nations replaced the Millennium Development Goals with the Sustainable Development Goals (SDGs). This outlines 17 goals and 169 targets, agreed by world leaders to create a better world by 2030.

We have aligned our key CSR aims for 2019-20 with the UN Sustainable Development Goals in a number of ways:

Working with our local community


As a Mutual insurer based in the South West, we have rural communities at the heart of our business. It is therefore especially important for us to understand and appreciate what matters most to our Membership.

  • Since May 2019 over 40% of our people have donated time volunteering for local events or organisations. Our aim is for 100% of our staff to be involved in volunteering in some capacity each year.
  • We attend around 36 agricultural shows and 32 other agricultural events throughout the year, supporting rural communities. We will continue to maintain the level of involvement which positively impacts our Members.
  • We donated over £6,200 to local charities in 2018 and £6,400 so far in 2019. We will continue to support many worthy causes in 2020, both as a business and as individuals.
  • We deliver training in the local community, including Health & Safety workshops for farmers and the agricultural community, and First Aid training to groups of Young Farmers.
  • We have offered work experience placements and participated at skills shows with local schools, including those for young adults with SEN.
  • We have sponsored 49 agricultural events and supported other rural activities in 2019.
  • We have been actively involved with supporting the Young Farmers’ organisations right across our regions, through financial support, training and by sharing our skills and resources.

Staff wellbeing


Cornish Mutual cares about creating a great workplace for our employees. We recognise that we will be able to deliver the best service and advice to our Members if our staff are healthy and happy.

  • We are actively involved in the government’s Healthy Workplace Scheme and having achieved a silver award in 2019, we are aiming to achieve the Gold Standard next year.
  • All of our staff are paid above the Living Wage and over 50% of our staff have flexible working patterns by choice.
  • We are committed to operating an inclusive working environment, which embraces and welcomes diversity.
  • We provide over-40’s with annual health checks and we provide healthy snacks, filtered water and fruit in our offices.
  • We provide training every year on first aid and fire safety and have engaged other experts to provide training on suicide awareness, stress and resilience and mental health first aid. We have 3 mental health first aiders.
  • We encourage our people to be active and have a strong link with the local ROC 5k charity run in Truro and the Cornwall Beach Games each year.



We care about our environment and we are committed to reducing our carbon footprint.

  • Our office computers automatically shut down every night, saving needless use of electricity. We have reduced travel by making use of webinars and video conferencing to facilitate meetings wherever possible.
  • We are changing our fleet of company vehicles to hybrids so that all of them will be hybrid by 2021 and looking at fully electric vehicles for the future.
  • We have listened to our Members and reduced the amount of paperwork that we print and send out, moving to digital communications where possible, and this has greatly reduced the amount of paper we use. There are still more efficiencies to make in this area.
  • We are reducing our waste and recycling more. We have mixed recycling bins in the office and collect crisp packets and batteries to send for recycling through a local scheme.
  • We are reducing and aiming to eliminate our use of single-use plastic (cups and crockery in meetings, ponchos at shows)
  • We are working with the University of Exeter’s environmental growth initiatives to develop our outdoor space at our offices.
  • We are liaising with local companies to share ideas and best practice around sustainability.

Looking to 2020

  • As well as continuing with the above initiatives, we have plans in place to look at renewable energy for the office, using recycled paper for any printing we still do and making significant investment in technology to enable more sustainable business practices for the future.
  • We will engage with our Membership to learn more about their sustainability initiatives, working to share some examples of good practice more widely through blogs and features.