Unhappy With Our Service?

We are a mutual organisation, which means we are owned by you, our Members. This is why we always act in accordance with the best interests of our Membership. 

If you have any cause to be unhappy with our service or products, then please give us the opportunity to hear what you have to say so that we can put things right for you. Simply contact a member of our team on 01872 277151, or if you prefer, you can email us at askus@cornishmutual.co.uk or you can write to us at the following address:

Cornish Mutual, CMA House, Newham Road, Truro, TR1 2SU

Responding to your complaint 

We will deal with your complaint in accordance with the Financial Conduct Authority's Guidelines.

You will receive an acknowledgement of your complaint within five working days of receipt. We will consider the full circumstances of the matter and will inform you of our decision as soon as possible.

If you have not heard from us within eight weeks or if you are not satisfied with our reply you have the option of placing the matter before the Financial Ombudsman Service. They can be contacted by the below, but if you need more information on this we will provide full details of how to appeal to the Ombudsman.

The Financial Ombudsman Service

In writing: Exchange Tower, London E14 9SR

Tel: 0300 123 9123 or 0800 023 4567 or email: complaint.info@financial-ombudsman.org.uk