Technical & Quality Advisor




From £26,000 depending on skills and experience

Closing Date:

26/01/2024 09:00:00 AM


We are looking for a Technical & Quality Advisor to review and monitor the quality of the underwriting capability in the business as well as to handle complex insurance referrals and to underwrite to a senior level. You will interpret and influence our risk appetite, and support colleagues across the business to maintain exceptional service levels.

About The Role:

Establishing and driving exceptional standards, you will measure quality and support colleagues with training and coaching. The role will involve undertaking projects and working with different areas of the business to ensure provision of a market-leading product range and to drive towards net-zero underwriting.

Skills and Experience:
  • CII Diploma-level qualification, or equivalent experience in underwriting.
  • Strong analytical and decision-making skills, with the ability and confidence to share your rationale.
  • The ability to coach and develop others.
  • Excellent written and verbal communication skills.
  • Thorough understanding of the ethos of our mutuality and business objectives, and the ability to interpret risk appetite to balance both.
  • Thorough understanding of legal and regulatory responsibilities, including GDPR and Consumer Duty.
  • Thorough understanding of our insurance products.
  • Working knowledge of Microsoft Office.
Responsibilities Will Include:
  • Handling referrals and enquiries from our Customer Service Centre and Field Insurance Advisors efficiently and effectively, in line with authority levels and risk appetite.
  • Quality monitoring and identifying training needs/guidance required.
  • Meeting Cornish Mutual Members’ needs by developing our products and services.
  • Coaching and developing others, giving feedback and training to further technical understanding across the business.
  • Handling complex Member dissatisfactions.
  • Acting as technical lead/deputy for our insurance products, and providing product updates, training and ongoing product advice.
  • Monitoring our renewal audit report and taking appropriate action.
  • Liaising with our Loss Prevention and Claims teams, taking action where appropriate.


It’s you who makes the difference to our Members; we value all our employees and offer a number of benefits including:

  • A 35-hour week, supporting a work life balance
  • Private medical insurance, after a qualifying period
  • Generous holiday allowance – 24 days plus bank holidays, increasing to 28 days per year with length of service. All employees have the option to ‘buy’ an extra 5 days per year.
  • Learning and development opportunities
  • Income protection
  • Up to 25% discount on Cornish Mutual insurance products
  • A paid volunteering day each year to give back to our local communities
  • Exclusive discounts on everyday essentials, motoring, travel and experiences through our online benefits programme
  • Cycle to work scheme
  • Eye care contributions
  • Social events
  • Relaxed dress code and lovely riverside office location, close to Truro city centre


Founded by a group of farmers in 1903 to provide cost effective insurance to the community, Cornish Mutual is now one of the leading South West insurance providers. As a mutual, we are a Member-owned business, run for the benefit of our Members (customers) - we don’t have shareholders. Our success is down to our people and our Members – both are at the heart of everything we do.

As an employer we offer an enjoyable, open, honest, supportive and collaborative culture that empowers individuals to develop and go the extra mile to deliver the best outcomes.

Our growth plans are ambitious and we are looking for passionate people that can help us continue building relationships, supporting each other and that of our communities.

We take our data privacy responsibilities seriously. Full details of how we’ll handle and store your information can be found in our Candidate Privacy Notice or in print on request.

Please note, we reserve the right to close the vacancy early in light of a large response.