Field Team Leader


Willand, Cullompton


£30,000 - £40,000 dependent on skills and experience

Closing Date:

08/04/2024 09:00:00 AM


We are looking for someone who can lead a team of Field Insurance Advisors - driving their business performance, coaching and mentoring their development, representing their wellbeing and acting as a role-model for delivering exceptional Member experiences.

Ideally this role will be based from our office in Willand, however, remote or hybrid working options may be considered - with regular travel to Willand and our Truro office expected.

Skills and Experience:
  • Excellent mentoring, coaching and people management skills.
  • A strong understanding of the business strategy, brand, objectives and priorities.
  • A strong understanding of all key Cornish Mutual policy covers and product features, particularly our acceptance criteria.
  • A strong understanding of the company’s risk appetite and ability to accept risk within agreed authority levels.
  • A high and proven level of sales and negotiation skills.
  • A high and proven level of organisation and planning skills.
  • A good understanding of the local insurance market, including competitors’ products and practices.
  • Excellent written and verbal communication skills.
  • Good knowledge of Microsoft Office.
  • Cert CII qualified, or a willingness to work towards achieving this.
Responsibilities Will Include:
  • Being accountable for the performance, development and wellbeing of team members.
  • Delivering high quality performance management/appraisals.
  • Developing, implementing and being responsible for managing a regional area plan.
  • Creating strong relationships with internal stakeholders (at senior management level and within our Member Services and Claims teams) to deliver an exceptional Member experience.
  • Meaningfully contributing to business projects and product development initiatives as required, to enhance the business offering to Members.
  • Encouraging the team to develop new business in accordance with company’s risk appetite and within agreed authority levels, as well as delivering on retention targets.
  • Ensuring the team uphold the principles of Consumer Duty and meet internal Quality Monitoring standards.
  • Being known as a brand advocate within the region, including representing the company at appropriate markets, shows and events.
  • Acting as a leader and advocate for our “added-value” services, including Loss Prevention and Soil Management.
  • Ensuring all activity carried out by our Field Insurance team is compliant with standard industry regulations.


It’s you who makes the difference to our Members; we value all our employees and offer a number of benefits including:

  • A 35-hour week, supporting a work life balance
  • Company car or a generous car allowance
  • Mobile phone, company laptop & assistance with home office set-up provided
  • Private medical insurance, after a qualifying period
  • Generous holiday allowance – 24 days plus bank holidays, increasing to 28 days per year with length of service. All employees have the option to ‘buy’ an extra 5 days per year after a qualifying period.
  • Learning and development opportunities
  • Income protection
  • Up to 25% discount on Cornish Mutual insurance products
  • A paid volunteering day each year to give back to our local communities
  • Exclusive discounts on everyday essentials, motoring, travel and experiences through our online benefits programme
  • Cycle to work scheme
  • Eye care contributions
  • Social events
  • Relaxed dress code and lovely riverside office location, close to Truro city centre


Founded by a group of farmers in 1903 to provide cost effective insurance to the community, Cornish Mutual is now one of the leading South West insurance providers. As a mutual, we are a Member-owned business, run for the benefit of our Members (customers) - we don’t have shareholders. Our success is down to our people and our Members – both are at the heart of everything we do.

As an employer we offer an enjoyable, open, honest, supportive and collaborative culture that empowers individuals to develop and go the extra mile to deliver the best outcomes.

Our growth plans are ambitious and we are looking for passionate people that can help us continue building relationships, supporting each other and that of our communities.

We take our data privacy responsibilities seriously. Full details of how we’ll handle and store your information can be found in our Candidate Privacy Notice or in print on request.

Please note, we reserve the right to close the vacancy early in light of a large response.