How to make a claim


It’s as easy as 1-2-3

Step one: Check whether your claim is covered by your insurance Policy by talking to one of our Advisors on 0345 017 5513, or emailing Just explain what has happened and they will tell you whether you are likely to be covered by your insurance Policy. (Alternatively, you can of course check yourself in your insurance Policy booklet.)

Two of the Cornish Mutual team in our office in Truro Cornwall

Step two: To make an insurance claim, just download a claim form here. This form is self explanatory and also includes guidance and advice on the insurance claims process itself. If you would rather receive a claim form by post please email, or call us on 0345 017 5513 and we will be happy to post one to you.

Step three: Complete the insurance claim form. If you need more space to answer a section, please supply this on a separate piece of paper, quoting your Member reference number. If you get stuck at all or have any queries about how to complete your claim form, just contact the Member Services team on 0345 017 5513, or email

That’s it, all done! Now just attach any supporting information and send your claim form to us at:

Member Services
Cornish Mutual
CMA House
Newham Road
Truro TR1 2SU

As soon as we receive your form we will start processing it.

Relax and wait to hear back from us – it’s now in our capable hands. We aim to respond to all claims correspondence within five working days.