Quality Assurance Leader

Location:

Cornwall

Salary:

From £50,000 depending on skills and experience

Closing Date:

12/11/2026 09:00:00 AM

Summary:

We are looking for an experienced Quality Assurance Leader to develop and lead a quality framework across our underwriting, renewals and sales activities. Working closely with the Head of Underwriting, you will help us deliver consistent technical standards, effective processes and good outcomes for our Members.

About The Role:

This is an influential role with the opportunity to establish meaningful quality measures, turn insight into action and lead a team delivering quality monitoring across the business.

You will use evidence from call reviews, file reviews and accompanied visits to identify trends, support colleague development and recommend practical improvements to guidance, processes, data and systems - including the responsible use of AI.

Skills and Experience:
  • Substantial experience in general insurance underwriting, quality assurance or a closely related technical role
  • A strong understanding of underwriting and sales processes, risk appetite and customer outcomes
  • Proven experience of leading, coaching and developing others
  • The ability to analyse quality data, identify trends and translate findings into practical improvements
  • Confident decision-making, constructive challenge and clear written and verbal communication
  • Experience of producing clear reports and presenting assurance to senior stakeholders or committees
  • A sound understanding of relevant legal and regulatory responsibilities, including Consumer Duty and data protection
  • Dip CII qualification, or equivalent relevant experience
  • An appreciation of the mutual model and the importance of balancing commercial sustainability with positive Member outcomes
Responsibilities Will Include:
  • Develop and continually improve a proportionate quality assurance framework aligned with our strategy and risk appetite
  • Set clear quality measures for technical and service delivery and oversee monitoring across underwriting, renewals and sales
  • Lead and develop colleagues who carry out quality monitoring across the business
  • Analyse results to identify trends, control weaknesses, training needs and risks to Member outcomes
  • Provide clear, evidence-based assurance and recommendations to senior management and Board committees
  • Work with learning and development colleagues to plan and support effective technical and service training
  • Give constructive feedback and contribute quality and product insight to colleague development and performance processes
  • Recommend improvements to processes, guidance, data and systems, and help build capability in the responsible use of AI
  • Build strong relationships between field- and office-based teams to promote a consistent and collaborative approach
Additional Information:

Founded by a group of farmers in 1903 to provide cost effective insurance to the community, Cornish Mutual is now one of the leading South West insurance providers. As a mutual, we are a Member-owned business, run for the benefit of our Members (customers) - we don’t have shareholders. Our success is down to our people and our Members – both are at the heart of everything we do. 

As an employer we offer a culture that is open and honest and we are supportive and collaborative, to empower individuals to deliver the best outcomes and develop in their careers. Our growth plans are ambitious, and we are looking for passionate people that can help us continue building relationships, supporting each other and that of our communities. 

We value all our employees and offer a number of benefits including:

  • 35-hour week, supporting a great work life balance
  • Private medical insurance and income protection cover
  • 24 days' holiday, increasing to 28 days per year with length of service (plus bank holidays). Plus, the option to ‘buy’ an extra 5 days per year (after a qualifying period).
  • Comprehensive induction programme, excellent learning and development opportunities including professional memberships and relevant qualifications.
  • Up to 25% discount on selected Cornish Mutual insurance products and access to our exclusive Member discounts on other everyday essentials
  • Company events to support social wellbeing.

And many more! 

Please write to us detailing how your skills and experience match what we are searching for and why you have chosen to apply for this role. 

We fill our vacancies as soon as we find people who fit our culture and meet the skills requirements. This means that whilst we may advertise with a closing date, we may offer the role to someone before that date, so we recommend that you apply as soon as possible.

We take our data privacy responsibilities seriously. Full details of how we’ll handle and store your information can be found in our Candidate Privacy Notice or in print on request.

We encourage direct applications and only work with carefully selected recruitment partners. We advise that if you are contacted by any agency and wish to verify that a source is legitimate, please contact recruitment@cornishmutual.co.uk before sharing any personal information. We never accept unsolicited applications from agencies.

 

 

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