Being there when it mattered most

“It rocked this business to the core,” he recalled. “You’d never think so much could change in just thirty-seven seconds.” The damage was extensive, with roofs torn from lodges and cottages, the reception battered, and ten static caravans destroyed.

“It was a frightening experience, the noise, the dark, it just came in like a whirlwind,” Adrian explained. “Two caravans were completely overturned and blown across a three and a half metre road into the next field.”

In that moment, Adrian says, the park’s long-term Membership of Cornish Mutual was truly put to the test.  

“What you’re always worried about is, when you need them, they’re not there. On that fateful morning, you think, let’s see if the proof is in the pudding. And I have to say there was not a single issue. They were impeccable.”

Support arrived almost immediately. “We had the loss adjuster with us that afternoon. He walked around and saw the devastation and said he hoped we’d get it ready for the summer. I said, no, we will be ready for Easter!”

Determined not to let their visitors down, the team set to work. “We got it ready for Easter by hook or by crook. We worked very long hours, called in every favour we could.

“But that was very much in collaboration with the loss adjuster and Cornish Mutual. Clear communication made all the difference, as well as knowing what we could do and what they would pay for.”

For Adrian, the experience reinforced what Cornish Mutual Membership means. “They are a firm that do what they say they’re going to do. While the tornado was devastating, it certainly made the loyalty between us stronger.”

For Adrian, and for the families who returned to Trevornick at Easter, that loyalty meant everything.

Understanding Storm cover

Where storm cover is included in your insurance policy it relates to damage caused by a ‘specific storm event’. This usually involves violent winds, and is often accompanied by rain, hail or snow. Rain, hail, or snow by itself can also constitute a storm where there are high volumes in a short period of time or it’s occurrence is extreme.

A building in good condition should be able to withstand normal weather conditions. The insurance policy does not cover storm damage to buildings which are not in a good state of repair.

With named storms becoming more frequent in recent years, including cover for storm damage to your buildings is an essential part of protecting vital assets.

To discuss your current level of cover, talk to your local Field Insurance Advisor, or call our Member Services team on 01872 277 151.