Our Service Commitment

If there are occasions when we do not meet your standards please contact us at the address below.

We will handle your complaint in the following way:

• We will acknowledge your complaint within five working days and give you the name and title of the person who is handling your complaint.
• We will deal with your complaint as quickly as possible and aim to provide you with a formal response within twenty working days from receipt of the complaint. If compensation or redress is appropriate we will provide these details with our response. If we feel your complaint is not justified full reasons for our decision will be provided to you.
• If we are unable to resolve your complaint within twenty working days we will write to you and explain why we have been unable to resolve the issue. We will also advise you of when you can expect to receive our final response.
• If you remain dissatisfied you have the option of contacting The Financial Ombudsman Service. Their contact details are:

Our response to your complaint will always include a leaflet explaining The Financial Ombudsman Service.

Cornish Mutual is Authorised and Regulated by the Financial Services Authority.