If there are occasions when we do not meet your standards please
contact us at the address below.
Truro TR1 2SU
Tel: 01872 277151 Fax: 01872 223053
We will handle your complaint in the following way:
South Quay Plaza
- We will acknowledge your complaint within five working days and
give you the name and title of the person who is handling your
- We will deal with your complaint as quickly as possible and aim
to provide you with a formal response within twenty working days
from receipt of the complaint. If compensation or redress is
appropriate we will provide these details with our response. If we
feel your complaint is not justified full reasons for our decision
will be provided to you.
- If we are unable to resolve your complaint within twenty
working days we will write to you and explain why we have been
unable to resolve the issue. We will also advise you of when you
can expect to receive our final response.
- If you remain dissatisfied you have the option of contacting
The Financial Ombudsman Service. Their contact details are:
183 Marsh Wall
London E14 9SR
Tel: 0845 0801800
Our response to your complaint will always include a leaflet
explaining The Financial Ombudsman Service.
Cornish Mutual is Authorised and Regulated by the Financial