Cornish Mutual is Authorised and Regulated by the Financial
Services Authority. To help us improve our service, telephone calls
to us may be recorded and monitored.
Cornish Mutual is committed to keeping any personal information
you give us safe. We use the information we collect about you to
help us understand more about how our site is used and so we can
send you communications about Cornish Mutual that may be of
interest to you either electronically or otherwise. Please read the
following policy to understand how your personal information will
be treated. This policy may change from time to time so please
check back periodically.
For the purpose of the Data Protection Act 1998 (the Act),
the data controller is the Cornish Mutual Assurance Co Limited.
How do we collect information?
We will obtain personal information from you when you enquire
about our activities, sign up to receiving updates from us, submit
an enquiry via the website or otherwise provide us with personal
information.
What information do we collect?
The types of information collected might include names, email
address, postal address, telephone number, fax number, information
you may provide to us by filling in forms, copies of correspondence
with you, details of products you buy from us and details of your
visits to our site.
How do we use this information?
We will use your personal information to provide you with the
services or information you have requested. For administration
purposes we may need to share your information with our service
providers. However we will not share information with any other
organisations for marketing purposes apart from our subsidiary
company Cornish Mutual Insurance Services Ltd.
Your information may be used for the purposes of insurance
administration by Cornish Mutual or our subsidiary company Cornish
Mutual Insurance Services Ltd. It may be disclosed to regulatory
bodies for the purposes of monitoring and/or enforcing the
insurer's compliance with any regulatory rules/codes.
Your information may also be used for offering renewal, research
and statistical purposes and crime prevention. It may be
transferred to any country, including countries outside the
European Economic Area for any of these purposes and for systems
administration. Where this happens, we will ensure that anyone to
whom we pass your information agrees to treat your information with
the same level of protection as if we were dealing with it.
If you give us information about another person, in doing so you
confirm that they have given you permission to provide it to us to
be able to process their personal data (including any sensitive
personal data) and also that you have told them who we are and what
we will use their data for, as set out in this notice.
In the case of personal data, with limited exceptions, and on
payment of the appropriate fee (being no more than £10 as at 4
November 2011), you have the right to access and if necessary
rectify information held about you.
Marketing Communications
Cornish Mutual may use your information to keep you informed by
post, telephone, SMS, email or other electronic means, about
insurance products and services which may be of interest to you.
Your information may also be disclosed and used for these purposes
after your policy has lapsed.
By providing us with your contact details, you consent to being
contacted for these purposes.
If you do not object to receiving marketing material at the time
the information was collected from you, but subsequently change
your mind and no longer wish to receive this information you can
opt out. Please contact Members Services, Cornish Mutual, CMA
House, Newham Road, Truro, TR1 2SU Tel: 01872 277152 or email:
askus@cornishmutual.co.uk.
Cookies
Cookies are information transferred from our website and stored
on your computer. Cookies tell us how you use our website and
cookies store some of the information we ask you for. This
information is stored on your computer so that the next time you
come to the site we don't have to ask you again. Because cookies
are stored by your computer, you can set your computer so that it
does not store cookies if you do not wish us to record this
information. For more information about cookies and to find out how
to manage them please visit this website http://www.allaboutcookies.org/cookies/
What do we use the cookie information for?
We use the information we get from cookies to understand how our
site is used and to make your journey through our site smoother. We
also use them to make sure that you see the information that is
relevant to you.
Sharing information with other people
Your information will not be passed on to any other parties
other than our chosen processing agents for instance companies
conducting market research on our behalf and Cornish Mutual
Insurance Services.
If you do not want us to use your data in this way, or to pass
your details on to our processing agents please let us know by
writing to us or emailing us at the address set out below.
We may disclose your personal information to any member of our
group as defined in section 1159 of the Companies Act 2006. We may
disclose your personal information to third parties: In the event
that we sell or buy any business or assets, in which case we may
disclose your personal data to the prospective seller or buyer of
such business or assets, if The Cornish Mutual Assurance Co Limited
or substantially all of its assets are acquired by a third party,
(in which case personal data held by it about its customers will be
one of the transferred assets) and if we are under a duty to
disclose or share your personal data in order to comply with any
legal obligation.
Changes
If your personal details change, please help us to keep your
information up to date by notifying us at the following address:
Cornish Mutual, CMA House, Newham Road, Newham, Truro, TR1 2SU or
emailing
askus@cornishmutual.co.uk.
We reserve the right to amend this privacy statement. If we do
so, we will post notice of the change on our website and you will
be deemed to have accepted such changes.
Other websites and information security
This Privacy Policy covers all websites operated by Cornish
Mutual. Any other websites that may be linked to or by our
website(s) will be subject to their own policies which may differ
from ours. You should carefully read the privacy policies of these
websites before submitting any personal information. You should
also be aware that communications over the internet, such as
emails, are not secure unless they have been encrypted. Your
communications may route through a number of countries before being
delivered - this is the nature of the internet. Cornish Mutual
cannot accept responsibility for any unauthorised access or loss of
personal information that is beyond our control.
Data protection
Any information you share with us is securely stored in our
databases or in our processing partners' databases. If you wish to
know more about your rights in respect of protection of personal
data, you should write to the:
Information Commissioner's Office
Wycliffe House
Water Lane, Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Fax: 01625 524510
Homepage: www.ico.gov.uk The
Register: www.dpr.gov.uk
Cornish Mutual is Authorised and Regulated by the Financial
Services Authority. To help us improve our service, telephone calls
to us may be recorded and monitored.
