Our Service Commitment
As a Mutual organisation we are Member-centred and want to ensure that we treat all our Members fairly and honestly. We seek to give a high level of service at all times.
If there are occasions when we do not meet your standards please contact us at the address below.
Cornish MutualCMA House
Newham Road
Newham
Truro TR1 2SU
Tel: 01872 277151 Fax: 01872 223053
Email: enq@cornishmutual.co.uk
We will handle your complaint in the following way:
- We will acknowledge your complaint within five working days and give you the name and title of the person who is handling your complaint.
- We will deal with your complaint as quickly as possible and aim to provide you with a formal response within twenty working days from receipt of the complaint. If compensation or redress is appropriate we will provide these details with our response. If we feel your complaint is not justified full reasons for our decision will be provided to you.
- If we are unable to resolve your complaint within twenty working days we will write to you and explain why we have been unable to resolve the issue. We will also advise you of when you can expect to receive our final response.
- If you remain dissatisfied you have the option of contacting The Financial Ombudsman Service. Their contact details are:
183 Marsh Wall
London E14 9SR
Tel: 0845 0801800
Email: complaint.info@financial-ombudsman.org.uk
Our response to your complaint will always include a leaflet explaining The Financial Ombudsman Service.
Cornish Mutual is Authorised and Regulated by the Financial Services Authority.
Cornish Mutual is a trading name of The Cornish Mutual Assurance Co. Ltd. We are Authorised and Regulated by the Financial Services Authority. The products featured on this site are available to UK residents only and, unless otherwise stated, are provided by The Cornish Mutual Assurance Co. Ltd. No advice on investments has been given. If you are in any doubt as to the suitability of a product you should seek independent advice. Please note all calls may be recorded for security and training purposes.