How to make a claim
Need to claim? Try not to worry… we'll do everything we can to handle your claim in a fair, fast and friendly way.
If you need to make a claim on your Cornish Mutual policy, please download a claim form here. This form will prompt you for the information we’ll need, and also includes guidance and advice on the claims process itself.
If you would prefer to receive a claim form by post please email claims@cornishmutual.co.uk, or telephone 01872 277151 and ask to speak to a Claims Handler.
The details of your insurance cover – which will help you to confirm whether your claim is covered by your policy – can be found in your policy booklet. If you have mislaid your booklet and would like a replacement, please email uw@cornishmutual.co.uk, or telephone 01872 277151 and ask to speak to an Underwriter.
If you need more space to answer a section of the claim form please supply this on a separate piece of paper quoting your Member reference number.
When you have completed the claim form please attach any supporting information and send it to:
Claims DepartmentCornish Mutual
CMA House
Newham Road
Truro TR1 2SU
As soon as we receive your form we will start processing your claim.
Please help us to deal with your claim efficiently either by quoting your Member reference number or your policy number on all correspondence and/or Cornish Mutual’s Claim Reference when issued.
If you have any queries about how to complete your claim form, please do not hesitate to contact the claims department on 01872 277151, or email claims@cornishmutual.co.uk.
We aim to respond to all claims and correspondence within five working days.
Property Claim form
For all claims relating to damage to your home, contents, buildings or property, including commercial buildings and commercial property.
Animal Claim form
If you are claiming for the theft, illness, loss or injury to an animal, other than Brucellosis and T.B. Reactor Claims
Liability Claim form
If someone has, or you are concerned that someone will, make a claim against you, other than arising out of a Motor Accident
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Cornish Mutual is a trading name of The Cornish Mutual Assurance Co. Ltd. We are Authorised and Regulated by the Financial Services Authority. The products featured on this site are available to UK residents only and, unless otherwise stated, are provided by The Cornish Mutual Assurance Co. Ltd. No advice on investments has been given. If you are in any doubt as to the suitability of a product you should seek independent advice. Please note all calls may be recorded for security and training purposes.