Claims Commitment
Our claims service commitment to you. As a Mutual organisation we are Member-centred and seek to give a high level of service at all times
We want to make sure that claims are treated fairly and settled promptly and ensure that our Members are provided with clear guidance on the claims process and where relevant why a claim is rejected or not settled in full.
We aim to respond to a received claim in five business days or less.
We will do everything possible to deal with your claim to your satisfaction but if any problems do occur please write to
Managing DirectorCornish Mutual
CMA House
Newham Road
Truro
TR1 2SU
Tel: 01872 277151
Fax: 01872 263032
or email claims@cornishmutual.co.uk
When corresponding with us by email please note that proof of sending an email does not mean we have received it. Please ensure we acknowledge receipt of your email.
Cornish Mutual is a trading name of The Cornish Mutual Assurance Co. Ltd. We are Authorised and Regulated by the Financial Services Authority. The products featured on this site are available to UK residents only and, unless otherwise stated, are provided by The Cornish Mutual Assurance Co. Ltd. No advice on investments has been given. If you are in any doubt as to the suitability of a product you should seek independent advice. Please note all calls may be recorded for security and training purposes.