Melissa Ward
Melissa Ward is Marketing Manager at Cornish Mutual. A Member of the Chartered Institute of Marketing for over 10 years, her varied career includes time spent in the academic publishing and construction industries. Melissa now manages the Marketing function she helped set up when she joined Cornish Mutual in 2007.
More from Melissa Ward
07 June, 2012
We are
proud to announce that Cornish Mutual has been chosen as a finalist
in the 2012 UK Customer Service Training Awards.
Our Customer Service Training Programme 'Everyone is Included,
Everyone is Valued' was granted finalist status by the Customer
Service Training Network - a mutual self-help membership body that
shares best practice ideas, delivers training and promotes
excellence in customer service.
We believe strongly that in order to provide the best level of
service to our Members, our people must be happy, engaged and feel
respected and valued. Cornish Mutual has developed an inclusive
approach to training which focuses on training for all, by all.
This means our teams are not only trained to do the best job
possible but are also trained in peer coaching.
Sharon Plowright, our Head of Operations says "We're
delighted to be finalists in the UK Customer Service Training
Awards and have the dedication and hard work of our team
recognised. It's incredibly important to us that we provide the
best training we can for our people.
As our training is constantly reviewed and developed we now have
an efficient and in-depth training programme for all of our teams,
which means they can provide an excellent service for our
Members."
The financial services industry is a highly regulated area and
compliance is key. All our employees are given the necessary
training to remain compliant and aware of our corporate
responsibility. E-Learning modules such as Data Protection Act,
Financial Services Authority and Treating Customers Fairly are now
mandatory within the company. We also make sure our people know
about our many charitable contributions and community projects such
as CHICKS
and FarmSafe and can get involved with volunteering
and raising funds.
We are extremely pleased that our training programme has been
recognised by the Customer Service Training Network. This is good
news for our Members too who can feel confident that they will be
getting high quality customer service when they deal with any one
of our team.
We will be attending the 2012 UK Customer Service Training
Awards in London on 6 July.
